Terms of Use / Terms & Conditions
Last Updated: 12 Dec 2024
These terms of use (“Terms”) are a legal agreement between Papstik Labeling Solutions LLP, a limited liability partnership incorporated under the laws of India, with its principal place of business at H1 Gupta Compound, Dapoda Road, Mankoli Naka, Bhiwandi 421302 (hereinafter “Papstik”, “we”, “us”, “our”) and you, the user (“User”, “you”, “your”) of our website https://www.papstik.com (the “Website”) or associated applications (collectively, the “Platform”).
1. Scope of the Agreement / Your Acceptance
These Terms govern your access to, and use of, the Platform including browsing, selection, customization, ordering, payment, and related services (the “Services”).
We may post additional rules or policies applicable to specific features; those will form part of these Terms by reference.
We may modify or discontinue the Platform or Services (in whole or in part) or revise these Terms at any time. Your continued use after posting constitutes acceptance of the modified Terms.
2. Creating an Account / Use as Guest
You may browse and use certain features without creating an account. To access order history, saved addresses, or rewards, you will need to register an account.
When registering, you may provide details or link via social login (Google, Facebook, etc.). You authorize Papstik to access necessary information from that provider (name, email etc.).
You must be at least 18 years old or legally able to enter into a contract. If representing an entity, you affirm you have authority to bind that entity.
All information provided must be accurate and up-to-date. We may suspend accounts with false information.
You’re responsible for safeguarding your password and all activities under your account.
3. Use of the Platform & Prohibited Activities
You agree not to:
- Upload or distribute unlawful, defamatory, or harmful content.
- Interfere with or corrupt the Platform (viruses, hacking, etc.).
- Copy or commercially exploit Platform content outside permitted personal use.
- Impersonate another person or use unauthorized automation (bots, scrapers).
- Engage in spam, phishing, or abusive behavior.
4. Products, Customization & Orders
The Platform offers labels (A4 sheets, thermal rolls, custom sizes) with customization tools.
Product images and colors are indicative; minor variations (±3%) may occur.
By placing custom orders, you confirm uploaded designs do not infringe third‑party rights.
We may cancel orders violating laws or these Terms.
Orders cannot be modified once production starts.
5. Pricing & Payment
All prices are in INR and may include or exclude GST as displayed.
Payment methods include credit/debit cards, net banking, UPI, wallets – no cash on delivery.
You represent valid authorization for your payment method.
We may hold or reject orders until payment clears.
6. Delivery, Shipping & Risk
Delivery is via third‑party couriers. Timelines are estimates.
Risk transfers once goods are handed to the courier.
Inspect items upon receipt and report damage or missing items within 7 days as per policy.
7. Returns, Refunds & Replacements
Returns apply only for manufacturing defects or transit damage, with proof (photos, videos).
Requests must be made within 7 calendar days of delivery.
Custom-made orders cannot be returned except for verified defects.
Refunds are processed after verification via the original payment method.
Return shipping is customer’s responsibility unless due to Papstik error.
8. Intellectual Property
The Platform, software, design, layout, and branding are owned or licensed by Papstik.
You are granted a limited, non‑exclusive, non-transferable license for personal/business purchases.
Do not reproduce or use Papstik branding without written consent.
9. User Content & Licensing
User Content includes any uploaded designs, text, or images.
You retain ownership but grant Papstik a royalty‑free, worldwide license to reproduce and use it for order fulfillment and marketing (with credit).
You warrant content is lawful and does not infringe any rights.
10. Limitation of Liability & Disclaimer
Platform and Services are provided 'as is' and 'as available'.
Papstik disclaims all implied warranties of merchantability and fitness for purpose.
Papstik is not liable for indirect, incidental, or consequential damages.
Maximum liability is limited to the amount paid for the relevant order.
11. Indemnification
You agree to indemnify Papstik and its officers/employees from claims, losses, damages, and expenses arising from:
- Breach of these Terms.
- Violation of law or third-party rights.
- Your content or misuse of the Platform.
12. Governing Law & Dispute Resolution
These Terms are governed by Indian law.
Disputes shall be resolved by arbitration or courts in Mumbai, Maharashtra.
13. Miscellaneous
If any provision is invalid, the remainder remains enforceable.
Papstik may assign its rights or obligations without notice.
You may not assign your rights without Papstik’s consent.
These Terms and the Privacy Policy form the complete agreement.